Samsung Galaxy S9 Plus no number!?

[BigDaddyUK]

Hi. Few days on O2 and already questions..I switched from EE and keep my number.

1.Phone Menu- About phone no phone number

2. IMS not registered

3. Voice over WiFi or LTE unavailable

e.t.c

Please check my screenshots..

[MI5]

You could always call customer services on 202 to check your account, just in case there's something they can do.

[BigDaddyUK]

And maybe it's all because the number is not registered in SIM? Or is it not affected by anything?

[MI5]

As I explained already, O2 don't write numbers to their sims so it has nothing to do with it.
I think you can also use an iPhone to write the number to your sim too but I've always used my old Nokia 3310.

[Chris_K]

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@MI5 wrote:
You could always call customer services on 202 to check your account, just in case there's something they can do.

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I do think this is the best course of action for this, as I can confirm the Samsung Galaxy S9 devices do support Wifi & 4G Calling on Open Market devices, so there is no reason why this shouldn't be working. My best guess is it's a small issue on the account side of things (correct bolt-on not added or active), or as you ported in from another network, perhaps a provisioning issue.

RE: the site not reflecting this, our apologies for any confusion this caused but we are looking to get this updated to show the correct up-to-date info.

[BigDaddyUK]

WiFi Calls at my home, then turn on then off. But VoLTE I could not find anywhere in the city center. How do you think it is worth going to Customer Service?

[BigDaddyUK]

How 4G calling indicated on Galaxy S9 plus?? LIke VoLTE icon or not? After May OTA updates WiFi calling now is Stable for me, but still no 4G calling!!!? Any ideas?

So, WiFi calling the same like on pic above, what about 4G calling!?

[MI5]

4g calling is only available in certain areas so you may not be in an area serviced for it yet.

[BigDaddyUK]

Can u please check for me Kingston upon Hull, cose app My Network show me 4G calling not available all over the city !! Is it so?

[MI5 · Accepted solution]

No sorry, not yet.

[BigDaddyUK]

Hi, @MI5 I apologize for the disturbance. You do not know how to write down own number on SIM ...by Nokia 3310 ?? I have one...