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Samsung Galaxy J3 2017

Gloria
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Bought my new phone September and has been working well.  Re-charged it yesterday, received a text this morning.  Had not used it for the rest of the day until I tried to use it and it is completely dead.  

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Gloria
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Thank you, called the Guru, she was very helpful and is sending me a replacement phone.  I have recently changed from EE to o2 and so far am very impressed with help and service.

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Anonymous
Not applicable

@Gloria Have you tried a similar charger? You could contact Samsung for a repair 

 

https://www.samsung.com/uk/support/repair/

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MI5
Level 94: Supreme
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Hold the power button and volume down together for around 20 to 30 seconds to see if it resets itself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Good morning @Gloria and welcome to our community. slight_smile How are you getting on with your phone - did the suggestions above help at all or is it still not working?

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Gloria
Level 1: Joiner
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Registered:

Thank you, called the Guru, she was very helpful and is sending me a replacement phone.  I have recently changed from EE to o2 and so far am very impressed with help and service.

View solution in original post

Message 5 of 6
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Marjo
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Thanks for coming back to give us an update about this @Gloria. I just caught up with your topic. slight_smile Glad to hear you got it replaced - fingers crossed no more issues and everything goes well. Have a great weekend ahead!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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