Solved: Re: Samsung Galaxy J3 2017

Gloria · ‎23-10-2018

Bought my new phone September and has been working well. Re-charged it yesterday, received a text this morning. Had not used it for the rest of the day until I tried to use it and it is completely dead.

Gloria · ‎24-10-2018

Thank you, called the Guru, she was very helpful and is sending me a replacement phone. I have recently changed from EE to o2 and so far am very impressed with help and service.

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Anonymous · ‎23-10-2018

@Gloria Have you tried a similar charger? You could contact Samsung for a repair

https://www.samsung.com/uk/support/repair/

MI5 · ‎23-10-2018

Hold the power button and volume down together for around 20 to 30 seconds to see if it resets itself.

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Marjo · ‎24-10-2018

Good morning @Gloria and welcome to our community. How are you getting on with your phone - did the suggestions above help at all or is it still not working?

Gloria · ‎24-10-2018

Thank you, called the Guru, she was very helpful and is sending me a replacement phone. I have recently changed from EE to o2 and so far am very impressed with help and service.

Marjo · ‎26-10-2018

Thanks for coming back to give us an update about this @Gloria. I just caught up with your topic. Glad to hear you got it replaced - fingers crossed no more issues and everything goes well. Have a great weekend ahead!

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