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Anonymous
Posts: 0
Accepted Solution

Recent apps button on samsung s7 (not edge)

Hi All, not sure if this is an app issue or a Samsung issue.  My new S7 which is less than 3 week old has an issue where the "recent apps" soft button in the bottom left hand of the screen has permanently disappeared. I've tried browsing online resolutions and have finally resorted to a hard reset but the button is still missing even though every other button and option works as they should.

Any other suggestions would be welcome before the phone goes back to O2.

 

Many thanks

Al

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Anonymous
Posts: 0

Re: Recent apps button on samsung s7 (not edge)

Send it to Samsung for repairs not o2 but I'll tag @MI5 @jonsie our Samsung experts who may be able to help 

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Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: Recent apps button on samsung s7 (not edge)

Did they change it to an on screen button then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,225
Topics: 79
Registered: ‎14-01-2014

Re: Recent apps button on samsung s7 (not edge)

Disable Google now and see if it reappears



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Posts: 13,225
Topics: 79
Registered: ‎14-01-2014

Re: Recent apps button on samsung s7 (not edge)

After reboot that is.



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Community Manager
Posts: 6,600
Registered: ‎18-02-2016

Re: Recent apps button on samsung s7 (not edge)

Hi @Anonymous Welcome to the community! Did any of the above suggestions work for you? 

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Anonymous
Posts: 0

Re: Recent apps button on samsung s7 (not edge)

Hi. I've tried suggestions but the intermittent problem remains. I will be returning the unit to Samsung for repair/ replacement as soon as I can. Unfortunately a family emergency means that I cannot be without it at the moment. Not a great start for a phone that had good reviews.
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Posts: 13,225
Topics: 79
Registered: ‎14-01-2014

Re: Recent apps button on samsung s7 (not edge)

Unfortunately these things do occasionally happen. luckily, Samsung are pretty good at sorting stuff out quick



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Posts: 13,225
Topics: 79
Registered: ‎14-01-2014

Re: Recent apps button on samsung s7 (not edge)

Though, before sending it in, you could try backing it up in smart switch and then performing a reactivation installation from the menu.
This does clear up 99% of issues.