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Anonymous
Posts: 0

Internet connection not working

Hello all

 

I bought a Motorola Moto G (3 - I think) recently but the internet has stopped working on it, even when I've checked the wifi. Can you please tell me how to get the internet back? My home internet is working fine.

 

Patrick

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Posts: 79,269
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Registered: ‎14-01-2013

Re: Internet connection not working

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Posts: 75,323
Topics: 559
Solutions: 3,481
Registered: ‎04-01-2009

Re: Internet connection not working

Text ACTIVE to 2020, save the settings and reboot the phone

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Posts: 94,641
Topics: 543
Solutions: 12,023
Registered: ‎04-04-2012

Re: Internet connection not working

Wifi not working too is a bit of a concern and may be more than a simple settings issue.
Try to fix the mobile data first then let us know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection not working

I'd say re do the APN as per @Cleoriff link then reset your router 

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Level 64: Magistrate
Posts: 13,462
Registered: ‎31-03-2010

Re: Internet connection not working

If the OP can't get a WiFi connection on their phone it has nothing to do with the mobile data connection. The two are not related.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Internet connection not working

I know I'm just offering up what can be done as the mobile data is affected too. Also with the wifi. You can forget the network on your phone then reconnect to your router with your pass key