Internet connection not working

[Anonymous]

Hello all

I bought a Motorola Moto G (3 - I think) recently but the internet has stopped working on it, even when I've checked the wifi. Can you please tell me how to get the internet back? My home internet is working fine.

Patrick

[Cleoriff]

Hi @Anonymous

Check your settings against those in this guide

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

[jonsie]

Text ACTIVE to 2020, save the settings and reboot the phone

[MI5]

Wifi not working too is a bit of a concern and may be more than a simple settings issue.
Try to fix the mobile data first then let us know.

[Anonymous]

I'd say re do the APN as per @Cleoriff link then reset your router 

[Bambino]

If the OP can't get a WiFi connection on their phone it has nothing to do with the mobile data connection. The two are not related.

[Anonymous]

I know I'm just offering up what can be done as the mobile data is affected too. Also with the wifi. You can forget the network on your phone then reconnect to your router with your pass key