on 11-09-2016 14:06
I bought a Motorola Moto G (3 - I think) recently but the internet has stopped working on it, even when I've checked the wifi. Can you please tell me how to get the internet back? My home internet is working fine.
on 11-09-2016 14:20
Check your settings against those in this guide
on 11-09-2016 14:24
Text ACTIVE to 2020, save the settings and reboot the phone
on 11-09-2016 14:49
Try to fix the mobile data first then let us know.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-09-2016 15:27
I know I'm just offering up what can be done as the mobile data is affected too. Also with the wifi. You can forget the network on your phone then reconnect to your router with your pass key