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Internet connection not working

Anonymous
Not applicable

Hello all

 

I bought a Motorola Moto G (3 - I think) recently but the internet has stopped working on it, even when I've checked the wifi. Can you please tell me how to get the internet back? My home internet is working fine.

 

Patrick

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Cleoriff
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Hi @Anonymous

Check your settings against those in this guide

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Veritas Numquam Perit

Girl in a jacket
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jonsie
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MI5
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Wifi not working too is a bit of a concern and may be more than a simple settings issue.
Try to fix the mobile data first then let us know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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I'd say re do the APN as per @Cleoriff link then reset your router 

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Bambino
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If the OP can't get a WiFi connection on their phone it has nothing to do with the mobile data connection. The two are not related.

I DO NOT WORK FOR O2



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Anonymous
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I know I'm just offering up what can be done as the mobile data is affected too. Also with the wifi. You can forget the network on your phone then reconnect to your router with your pass key 

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