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Anonymous
Posts: 0

Unable to send SMS messages to 'short' or premium numbers

Hi, I am a new poster here, but thought I would share a problem and solution that o2 and others have struggled for several weeks with. I can't find the same issue on the forum - apologies if I have missed it...

 

Problem - I am unable to send SMS messages to premium (5digit) numbers, or even to o2 services(2020, etc). 

Scenario - I am using a Samsung S4, on o2 Pay Monthly.

Troubleshooting - gone through the usual network settings, message centre settings,etc. My account did have a premium service block on it which customer services lifted - all to no avail.

 

After lots of googling I found the solution provided on a TMobile forum. Nothing to do with the network at all !

 

Solution - There is a setting on the S4 which can block premium charge messages being sent. By default you are prompted to warn you about the potential charge, but you can select to block and not receive the prompt. I don't recall doing this, but perhaps I did at some point in the past. 

To change these settings:

 

1. Press the Menu key from the home screen.

2. Select Settings.

3. Select the More tab at the top right corner of your screen.

4. Select Application Manager.

5.Slide the screen to the All section.

6. Select Messages.

7. Under the Permissions section you will find a drop down menu with 3 options for Sending Premium SMS (this isn't very obvious but is in the middle of the permissions text)

 

    Ask - Never Allow - Always Allow

 

8. Select the desired option (Ask is the default)

 

Kudos to this guy ->

http://support.t-mobile.com/thread/43398

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Anonymous
Posts: 0

Re: Unable to send SMS messages to 'short' or premium numbers

Thanks, Greggo. One of my sons and my daughter have Samsung Galaxy Note II. I'll draw their attention to your posting in case they have a problem like this in the future (if it applies to the Galaxy Note II as well).
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Unable to send SMS messages to 'short' or premium numbers

Very useful post, thanks Greggo! Smiley Happy

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Anonymous
Posts: 0

Re: Unable to send SMS messages to 'short' or premium numbers

Thank you for sharing Greggo.

Anyone experiencing a similar issue and performing a search will hopefully come across your thread. Smiley Happy
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Posts: 80,554
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unable to send SMS messages to 'short' or premium numbers

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Anonymous
Posts: 0

Re: Unable to send SMS messages to 'short' or premium numbers

THANK YOU Greggo SO MUCH!!! It has been a nightmare and this helped you have no idea! THANK YOU! ;-)
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Posts: 89,828
Topics: 745
Registered: ‎14-01-2013

Re: Unable to send SMS messages to 'short' or premium numbers

[ Edited ]

I presume as you have posted this twice @Anonymous ...it was help with sending messages 'Greggo' helped you with?

Edit Of course it is...Greggo was the original poster of this thread...Smiley Wink

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Anonymous
Posts: 0

Re: Unable to send SMS messages to 'short' or premium numbers

🙏🙏 thankyou!
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Posts: 89,828
Topics: 745
Registered: ‎14-01-2013

Re: Unable to send SMS messages to 'short' or premium numbers


@Anonymous wrote:
🙏🙏 thankyou!

It was our pleasure...LOL

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Posts: 104,136
Topics: 552
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Registered: ‎04-04-2012

Re: Unable to send SMS messages to 'short' or premium numbers

Well it was Greggo's anyway Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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