Re: Phone not ringing.

Karen66 · ‎04-06-2018

My daft little Samsung J3 doesn't ring when I'm browsing the internet so I see a missed call later, any help to fix this would be appreciated.

MI5 · ‎04-06-2018

Try dialing ##002# in case it is diverting your calls but it should be able to handle calls and data at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎05-06-2018

Hi @Karen66, did you get this sorted with the advice above or are you still stuck?

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Karen66 · ‎05-06-2018

Still stuck, the phone rings normally when I'm not using the internet or apps..strange one.

MI5 · ‎05-06-2018

Does it do it when using mobile data, wifi or both?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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