Re: 'No sim card and emergency calls only' message...

Anonymous · ‎07-12-2017

Hi,

I took out my simcard and have put it back in. But it now says 'no sim card and emergency calls only' message on my galaxy a3. Any ideas please?

Thanks

MI5 · ‎07-12-2017

Have you put it back in the right way?
Check it isn't damaged too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎07-12-2017

@MI5 wrote:
Have you put it back in the right way?
Check it isn't damaged too.

Check it and make sure you reboot the phone too.

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MI5 · ‎07-12-2017

Good point.

I had naturally the phone was off when the sim was removed, but if the phone was still on it would require a restart.

Sim cards shouldn't generally be removed when the phone is on (with some exceptions)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎07-12-2017

I don't know about that particular model but I know that the sim cards in my phone are removed with a pin (lost the special thingy). One sim sits beside the SD card and the other sim in a separate carrier so obviously can be removed without switching the phone off... something I don't do I have to say.

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Martin-O2 · ‎08-12-2017

Hey @Anonymous are you still having difficulties with your sim?

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