'No sim card and emergency calls only' message on ...

Anonymous · ‎07-12-2017

Hi,

I took out my simcard and have put it back in. But it now says 'no sim card and emergency calls only' message on my galaxy a3. Any ideas please?

Thanks

MI5 · ‎07-12-2017

Have you put it back in the right way?
Check it isn't damaged too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2017

@MI5 wrote:
Have you put it back in the right way?
Check it isn't damaged too.

Check it and make sure you reboot the phone too.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-12-2017

Good point.

I had naturally the phone was off when the sim was removed, but if the phone was still on it would require a restart.

Sim cards shouldn't generally be removed when the phone is on (with some exceptions)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2017

I don't know about that particular model but I know that the sim cards in my phone are removed with a pin (lost the special thingy). One sim sits beside the SD card and the other sim in a separate carrier so obviously can be removed without switching the phone off... something I don't do I have to say.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎08-12-2017

Hey @Anonymous are you still having difficulties with your sim?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

'No sim card and emergency calls only' message on my A3

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)