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My z3 compact ringtone keeps resetting to default

Anonymous
Not applicable
I keep setting my ringtone. Then an hour or so later it just resets again back to default. It's really beginning to grate on my nerves. Any ideas how to stop this. It's only been since the latest updates.
Message 1 of 20
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19 REPLIES 19

MI5
Level 94: Supreme
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I've not encountered this problem but did you do a reset after the update?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 20
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viridis
Level 56: Guvnor
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Is the ringing held on an sd card?
If so, move it to phone storage then set it.
Message 3 of 20
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Anonymous
Not applicable
I'll give that a try and let you know. Thanks for the suggestion. Just don't know why I never had this problem before the update.....
Message 4 of 20
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Anonymous
Not applicable
No didn't reset. I'd have lost everything and I customise a lot. I don't root so can't back up so never reset
Message 5 of 20
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MI5
Level 94: Supreme
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Sony PC Companion will back everything up for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 20
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Anonymous
Not applicable
Even app data and my little mods like png image replacements for icons?
Message 7 of 20
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Anonymous
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Sorry I'm a real newbie when it comes to android. I prefer it but I'm still learning. I always had apple but always jailbroke
Message 8 of 20
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MI5
Level 94: Supreme
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App data yes but maybe not your icons.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 20
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Anonymous
Not applicable
Thank you. I really appreciate your help. I didn't realise I had to do a restore. I'll do a backup now and give it a whirl. Thank you again. I've also tried transferring it from my card to phone too. Hopefully one works. Thank you both.
Message 10 of 20
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