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My z3 compact ringtone keeps resetting to default

Anonymous
Not applicable

on ‎21-10-2015 20:11

on ‎21-10-2015 20:11

I keep setting my ringtone. Then an hour or so later it just resets again back to default. It's really beginning to grate on my nerves. Any ideas how to stop this. It's only been since the latest updates.
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MI5
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on ‎21-10-2015 20:17

on ‎21-10-2015 20:17

I've not encountered this problem but did you do a reset after the update?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎21-10-2015 20:40

on ‎21-10-2015 20:40

Is the ringing held on an sd card?
If so, move it to phone storage then set it.
Message 3 of 20
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Anonymous
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on ‎21-10-2015 21:24

on ‎21-10-2015 21:24

I'll give that a try and let you know. Thanks for the suggestion. Just don't know why I never had this problem before the update.....
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Anonymous
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on ‎21-10-2015 21:25

on ‎21-10-2015 21:25

No didn't reset. I'd have lost everything and I customise a lot. I don't root so can't back up so never reset
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MI5
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on ‎21-10-2015 21:29

on ‎21-10-2015 21:29

Sony PC Companion will back everything up for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎21-10-2015 21:31

on ‎21-10-2015 21:31

Even app data and my little mods like png image replacements for icons?
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Anonymous
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on ‎21-10-2015 21:31

on ‎21-10-2015 21:31

Sorry I'm a real newbie when it comes to android. I prefer it but I'm still learning. I always had apple but always jailbroke
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MI5
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on ‎21-10-2015 21:33

on ‎21-10-2015 21:33

App data yes but maybe not your icons.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎21-10-2015 21:41

on ‎21-10-2015 21:41

Thank you. I really appreciate your help. I didn't realise I had to do a restore. I'll do a backup now and give it a whirl. Thank you again. I've also tried transferring it from my card to phone too. Hopefully one works. Thank you both.
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