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Anonymous
Posts: 0

My z3 compact ringtone keeps resetting to default

I keep setting my ringtone. Then an hour or so later it just resets again back to default. It's really beginning to grate on my nerves. Any ideas how to stop this. It's only been since the latest updates.
Posts: 115,349
Topics: 571
Solutions: 15,766
Registered: ‎04-04-2012

Re: My z3 compact ringtone keeps resetting to default

I've not encountered this problem but did you do a reset after the update?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: My z3 compact ringtone keeps resetting to default

Is the ringing held on an sd card?
If so, move it to phone storage then set it.



Anonymous
Posts: 0

Re: My z3 compact ringtone keeps resetting to default

I'll give that a try and let you know. Thanks for the suggestion. Just don't know why I never had this problem before the update.....
Anonymous
Posts: 0

Re: My z3 compact ringtone keeps resetting to default

No didn't reset. I'd have lost everything and I customise a lot. I don't root so can't back up so never reset
Posts: 115,349
Topics: 571
Solutions: 15,766
Registered: ‎04-04-2012

Re: My z3 compact ringtone keeps resetting to default

Sony PC Companion will back everything up for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: My z3 compact ringtone keeps resetting to default

Even app data and my little mods like png image replacements for icons?
Anonymous
Posts: 0

Re: My z3 compact ringtone keeps resetting to default

Sorry I'm a real newbie when it comes to android. I prefer it but I'm still learning. I always had apple but always jailbroke
Posts: 115,349
Topics: 571
Solutions: 15,766
Registered: ‎04-04-2012

Re: My z3 compact ringtone keeps resetting to default

App data yes but maybe not your icons.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: My z3 compact ringtone keeps resetting to default

Thank you. I really appreciate your help. I didn't realise I had to do a restore. I'll do a backup now and give it a whirl. Thank you again. I've also tried transferring it from my card to phone too. Hopefully one works. Thank you both.