My mobile internet won't work unless connected to wifi?!.

[Anonymous]

I have internet included in my mobile contract yet when I am out, the internet doesn't work! The only time i can get on the internet on my phone is when I am at home where the phone is connected to the wifi. If I turn off the wifi when I am at home, it still doesn't work.. What do I need to do to fix this?

I have a Samsung Galaxy S3

[Anonymous · Accepted solution]

Try this:

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/APN-Settings-for-Samsung-Galaxy-S3/td-...

Have you definitely got data enabled?  Did you used to have an iPhone, maybe you are still on the iPhone data addon.

[Anonymous]

Thanks I'll give that a go

[Anonymous]

Also contact O2 on 202 just to ensure your account is ok.

Do you not get any logo such as 3G etc in the status bar of the phone.

Occasionally a soft reset of the phone can help.

On a rare occasion a hard reset can help but as this deletes your saved data it's best to do a back up first.

http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html

[jonsie]

You should get the settings sent to you if you text ACTIVE to 2020