Incoming calls coming up as unknown

[Tom8]

I recently upgraded to a samsung 8s + and since then whenever someone rings me it comes up unknown, i have even sat with another phone in my hand with show ID on and it still doesnt come up. 

[MI5]

Most likely an account problem so give cs a call and ask them to check PLIST is enabled.

[Cleoriff]

---

@MI5 wrote:
Most likely an account problem so give cs a call and ask them to check PLIST is enabled.

---

At the risk of sounding even more dumb @MI5 what's PLIST?

[MI5]

A network control that allows caller id to be transmitted.

[jonsie]

Who knew? Thanks for that.... 😊

[Anonymous]

Even I’d never heard of that 

[MercedesS]

Hello @Tom8,

How are you doing? Did you find out why? 

I have an iPhone so I don't know so much about S8 but, I google it and found that you, the problem can be the service provider - it's likely your caller display is not enabled at their end - or the link to your google account - you need google linked to your phone and then "sync contacts" and "clear cache". You can read O2 help page: Samsung Galaxy S8: O2 Gurus help guides you get started, and give you tips and advice to see if that helps. 

Please follow @MI5 advice and call customer services so they can help you with a full diagnostics and raise a case to investigate further if needed. Talk to a guru and they should be able to help you! And keep us posted! 

Let us know if there's something else we can do to help out. 

And thanks @MI5 for your explanation! We keep learning every day! 

[Cleoriff]

---

@MI5 wrote:
A network control that allows caller id to be transmitted.

---

See?....I'm never afraid to ask....:smileytongue: