Solved: Incoming calls from contacts

Julia4 · ‎27-10-2020

Have today taken delivery of an Apple SE - have transferred everything over successfully from my previous phone including all my contacts, however incoming calls from my contacts are coming up as No Caller ID. How do I rectify this?

MI5 · ‎27-10-2020

@Julia4

It can take up to 24 hours after a sim swap for everything to work correctly.

You need to reboot your phone to complete the process too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎27-10-2020

@Julia4

A few workarounds from this iPhone article

https://www.ikream.com/caller-id-thats-not-working-on-iphone-xs-no-caller-id-30559

See if that helps.

Edited to add, the article is for the XS but with Apple phones, it should work on yours.

Veritas Numquam Perit

MI5 · ‎27-10-2020

Did you use your old sim or a new one @Julia4 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Julia4 · ‎27-10-2020

A new one but same number

Julia4 · ‎27-10-2020

Thank you

MI5 · ‎27-10-2020

@Julia4

It can take up to 24 hours after a sim swap for everything to work correctly.

You need to reboot your phone to complete the process too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Julia4 · ‎27-10-2020

Thank you so much, rebooting the phone has done the trick!! Really appreciate your assistance.

MI5 · ‎27-10-2020

You're welcome @Julia4

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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