Changeover from virgin

[Mum52]

Since O2 took over virgin my calls keep coming up caller unknown. Even if the caller is in my contacts. Everything else seems okay. Is there a fix for this please?

[MI5]

@Mum52 

Seems you need a new O2 sim.

Pop into your local O2 store with photo ID or 
Call 202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Mum52]

Thank you so much

[MI5]

Welcome @Mum52 

[NickyG]

Ive now had 3 new Sims, two from customer services and one from the local ee shop. Still no caller I’d have you any ideas please? Nicky 

[MI5]

@NickyG 

Try turning off wifi and 4g calling to see if it helps.

[NickyG]

Just wondering if you managed to sort this please. Thanks