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I got a £10 top up on the 18th the money went out of my bank but i never got the top up

Je1
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Mrs jessie moore
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Cleoriff
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Hi @Je1

You need to contact customer services http://www.o2.co.uk/contactus

Usually payment is taken for allowances... tariff dependent...

Veritas Numquam Perit

Girl in a jacket

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Je1
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I want to know why i didnt get my top up
Message 2 of 11
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Je1
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I want ny top up
Message 3 of 11
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Cleoriff
Level 94: Supreme
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Hi @Je1

You need to contact customer services http://www.o2.co.uk/contactus

Usually payment is taken for allowances... tariff dependent...

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
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MI5
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Check your MyO2 for your allowances of calls and texts
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Je1
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I still having got my top up 

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MI5
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You need to call 4445 and speak to cs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 11
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Cleoriff
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@Je1We have given all the info we can ..as this is a customer to customer forum. Please contact O2 CS...

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
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MI5
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Yup.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 11
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jonsie
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Are you sure you input the correct mobile number? What tariff are you actually on? Calling 4444 will tell you if you can't access My O2.

Message 10 of 11
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