I got a £10 top up on the 18th the money went out of my bank but i never got the top up

[Je1]

Mrs jessie moore

[Je1]

I want to know why i didnt get my top up

[Je1]

I want ny top up

[Cleoriff · Accepted solution]

Hi @Je1

You need to contact customer services http://www.o2.co.uk/contactus

Usually payment is taken for allowances... tariff dependent...

[MI5]

Check your MyO2 for your allowances of calls and texts
http://www.o2.co.uk/myo2

[Je1]

I still having got my top up 

[MI5]

You need to call 4445 and speak to cs.

[Cleoriff]

@Je1We have given all the info we can ..as this is a customer to customer forum. Please contact O2 CS...

[MI5]

Yup.

[jonsie]

Are you sure you input the correct mobile number? What tariff are you actually on? Calling 4444 will tell you if you can't access My O2.