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Google Play Services

Anonymous
Not applicable

on ‎09-01-2017 21:25

on ‎09-01-2017 21:25

Hi all,

 

I hope somebody can help with this.

 

I have an HTC One M9 running Marshmallow. Seemingly for no particular reason last night I started to get a message flash up saying "Unforunately Google Play Services has stopped" with the options "OK" or report. Pressing either cleared the message briefly. This is constant, I cannot get rid of this message!

 

I Googled the problem & have tried every suggestion. I've force stopped play services & cleared the cache. Deleted & reset my Google account. Uninstalled & reinstalled play services. Even done a factory reset. Nothing has worked. As soon as it's rebooted the message is back, returning as soon as it's cleared. The phone asked to update play services, which I did, & guess what. It's still there.

 

The phone is virtually unusable at the moment as I don't get enough time between the messages to do anything & none of the Google apps will work without play services running.

 

 

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MI5
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on ‎09-01-2017 21:37

on ‎09-01-2017 21:37

Try uninstalling updates from Google Play Store too and then allow it to update again.
Rebooting in between is a good idea too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎10-01-2017 11:52

on ‎10-01-2017 11:52

Thanks MI5. I've tried that, unfortunately still the same.

 

Strangely when I did the last factory reset play services had disappeared when the phone booted, nowhere to be found? I downloaded a copy from apk mirror & installed that. Immediately I got "play services has stopped" The phone then asked to update play services, which I did. Again immediately after the message is back.

 

Starting to feel like I'm going round in circles! By the way, I did see a couple of messages from December saying that Google knows of a problem with play services & is working on a fix. Haven't found any more than that. Anybody else heard of this?

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MI5
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on ‎10-01-2017 11:55

on ‎10-01-2017 11:55

Play services shouldn't just disappear and I would be very wary about installing system apk's in the way you did.
More preferable would be to factory reset again which is what I would try now if it was me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-01-2017 11:58

on ‎10-01-2017 11:58

Something is badly wrong here, you shouldn't have to sideload with an apk. Factory reset for sure.

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welshsteve76
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‎10-01-2017 14:30 - edited ‎10-01-2017 14:42

‎10-01-2017 14:30 - edited ‎10-01-2017 14:42

Definitely a factory reset.  Once the factory reset has been done, check the phone itself for any software/firmware updates to make sure it's on the latest available version. 

 

It may also be worth trying a different google account, just in case something is wrong with the original google account

Thanks

Steve
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paulbacon
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on ‎10-01-2017 15:23

on ‎10-01-2017 15:23

Ive had this issue for months on my phone. Got used to it now
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Anonymous
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on ‎10-01-2017 15:36

on ‎10-01-2017 15:36

I've just done a factory reset & again play services has disappeared! I get notification that I need to install play services but can't as neither google account setup or play store will work without it.

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MI5
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on ‎10-01-2017 15:38

on ‎10-01-2017 15:38

I'd just reboot the phone a couple of times and wait and see if it installs itself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎11-01-2017 18:15

on ‎11-01-2017 18:15

Unfortunately none of the above worked. I spoke to an O2 guru, probably the less said about that the better!

 

I've now rooted it with Cyanogenmod 13, reinstalled all the Google apps & it's perfect.

 

Thanks for all your help anyway

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