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Faulty phone return

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Anonymous
Not applicable

on ‎28-10-2013 17:38

on ‎28-10-2013 17:38

Bought a Samsung Galaxy S4 mini through o2 online. I've only had it for 3 days and the phone keeps switching itself off. Where do i return the phone to?

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Anonymous
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‎28-10-2013 18:00 - edited ‎28-10-2013 18:04

‎28-10-2013 18:00 - edited ‎28-10-2013 18:04

Phone 0844 847 0202 to arrange to return the handset.

Help link.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

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Anonymous
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‎28-10-2013 18:00 - edited ‎28-10-2013 18:04

‎28-10-2013 18:00 - edited ‎28-10-2013 18:04

Phone 0844 847 0202 to arrange to return the handset.

Help link.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...
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aldaweb
Level 26: Upbeat
In response to Anonymous
  • 1722 Posts
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Registered:

on ‎28-10-2013 18:09

on ‎28-10-2013 18:09

Did the delivery note also have a return address label?

Each phone I have received through courier or post has had one.

 

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
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Anonymous
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In response to aldaweb

on ‎28-10-2013 21:40

on ‎28-10-2013 21:40

Thanks for the replies. Package didn't come with the return of address label.

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Anonymous
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on ‎28-10-2013 22:02

on ‎28-10-2013 22:02

No worries.

Use the number I provided.
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Anonymous
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on ‎29-10-2013 10:24

on ‎29-10-2013 10:24

Do it soon though, otherwise they will say they need to try and repair it first!
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Anonymous
Not applicable
In response to Anonymous

on ‎30-10-2013 20:33

on ‎30-10-2013 20:33

Well, the phone now seems fine since I put the original battery back in. I think the high capacity one I bought from ebay was switching it off. Nearly 2 days now with the original back in and no problems so far.

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎30-10-2013 20:48

on ‎30-10-2013 20:48

and this is exactly why Samsung are bringing in measures to prevent the use of non standard batteries and accessories.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎01-11-2013 17:45

on ‎01-11-2013 17:45

Still no problems, phone is working fine. Taught me a lesson to make sure I buy an original Samsung battery.

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Anonymous
Not applicable
In response to Anonymous

on ‎02-11-2013 10:15

on ‎02-11-2013 10:15

Same thing I learned with SD memory card, branded are more expensive but last longer especialy from ebay...
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