o2 text message

[Anonymous]

Hi Guys

        My wife has a samsung s2 and keeps getting a text message from o2  that just says      " Message size 157KB Expires 23:31,20 sep"   then has a box underneath that says download,.

If you click on download it says downloading but does not download the message.

any ideas?

                 thansk ab

[Anonymous]

I assume clearing it does not help.

Wondering if it's some form of config message or a mms.

If you contact live chat they should be able to help.

http://www.o2.co.uk/mobile/contactus



Or phone customer services although be aware of the delays due to the iPhone launch. Their number is in the contact link at the bottom of the page.

[jonsie]

It sounds like your wife has received a picture message. Is mobile data switched on? Check with O2 that MMS is provisioned on the account or check the settings here:

O2 APN Settings | Geek Squad

[Anonymous]

Hi have cleared them before then after a week or so she gets another one will try live chat next weekend when i have tiime thanks

[Anonymous]

Hi Jonsie
she does not have mobile data turned on as she is payg but connects to home wifi when in house, she can get MMS

thanks

[Anonymous]

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@Anonymous wrote:
Hi have cleared them before then after a week or so she gets another one will try live chat next weekend when i have tiime thanks

---

Ok and I hope speaking to them clears the issue up for you.

Luck.

[jonsie]

Are these messages received from just one person? Have you tried switching on mobile data to download them?

[perksie · Accepted solution]

According to O2 on Twitter:

MMS can only be sent over an O2 data connection.  To send a picture over WiFi, try using an IM app or email.  #O2Guru

[Anonymous]

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@perksie wrote:

According to O2 on Twitter:

MMS can only be sent over an O2 data connection.  To send a picture over WiFi, try using an IM app or email.  #O2Guru

---

That is right, you need to be on mobile data to receive MMS. Wifi will not work.

[Anonymous]

Finally got time to pop into o2 shop seems like they are just messages from o2 adverts the girl in the shop believes. And if my wife wants to read them she has to turn on mobile data and being on payg this will incurred a charge, maybe its o2 way of making money.

       thanks for your help