Emails

[Anne22]

I'm having trouble responding or sending emails. The message which comes up is "unable to bring certificate from server" can anyone help? Thanks Anne

[jonsie]

Perhaps you could try deleting and setting up the account again. Also check you have the correct data bolt on by calling customer service. 

[MI5]

@Anne22 

Sounds like your outgoing email settings are wrong.

Who is your email provider?

[Anne22]

Hi MI5, my provider is hotmail.

[MI5]

Try these outgoing settings.
Hotmail SMTP Server: smtp.live.com
Hotmail SMTP Username: Your complete Windows Live Hotmail email address (e.g. me**Personal info** or me@live.com)
Hotmail SMTP Password: Your Windows Live Hotmail password
Hotmail SMTP Port: 587
Hotmail SMTP TLS/SSL Required: yes

[Marjo]

Hi @Anne22 , just wanted to check if you tried out the above settings and if you had any luck with  your emails since you last posted?

[Anne22]

Hi, unfortunately no as my email is already set up I'd have to delete it and start again which means I'll lose all my emails and I cant afford to do that at the moment. I think I'll pop into O2 store. Thanks for the help everyone. Xx

[MI5]

Changing the details as I gave you above will not delete your emails at all and they will all still be on the Hotmail server anyway.

[jonsie]

@MI5  is correct, you wont lose any emails. They will all still be there when you log back on just as they would be if you logged on from a PC.

[MI5]

It's most likely just as simple as changing the port and ensuring that the SSL option is ticked.

There is also a dedicated Hotmail app that you can use if all else fails.