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Level 28: Ingenious
Posts: 1,220
Registered: ‎02-07-2013

Google Messages Chat Feature

Does anyone know how to enable chat features on Android? I've followed the instructions, however the chat features is stuck on 'setting up' and 'attempting to varify your phone number' I've tried power cycles, and the instruction Google provide (clearing the cache and data for messages and carrier services), non of which correct the issue.

 

I have read somewhere if you port your number in it can be because the number on your SIM is not the number used (if that makes sense) and that a 'network refresh' can fix this.


Has anyone has any luck getting this done / getting chat set up?

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Posts: 102,129
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: Google Messages Chat Feature

@PhoneChanger 

You can change the number on your sim by putting it into an iPhone or older Nokia phone and go into the edit sim settings or My Number on iPhone.

O2 don't push numbers to sim cards so anything else is unlikely to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 28: Ingenious
Posts: 1,220
Registered: ‎02-07-2013

Re: Google Messages Chat Feature

@MI5 Thought that was the case, and i've corrected the number using an iPhone, but still stuck on the same steps

Thanks anyway
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Posts: 102,129
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: Google Messages Chat Feature

I assume you have a mobile signal currently?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 28: Ingenious
Posts: 1,220
Registered: ‎02-07-2013

Re: Google Messages Chat Feature

I do, I've tried it both on 4G only and on Wifi, same outcome on them both :-)
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Posts: 102,129
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: Google Messages Chat Feature

No idea then mate, sorry.
Mine asked me to input the number I wanted to use (it's a dual sim phone) then it registered and worked immediately after that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)