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Level 1: Joiner
Posts: 3
Registered: ‎10-08-2019

Emails

I'm having trouble responding or sending emails. The message which comes up is "unable to bring certificate from server" can anyone help? Thanks Anne
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Posts: 80,311
Topics: 573
Solutions: 3,855
Registered: ‎04-01-2009

Re: Emails

Perhaps you could try deleting and setting up the account again. Also check you have the correct data bolt on by calling customer service. 

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Posts: 102,210
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Emails

@Anne22 

Sounds like your outgoing email settings are wrong.

Who is your email provider?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎10-08-2019

Re: Emails

Hi MI5, my provider is hotmail.
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Posts: 102,210
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Emails

Try these outgoing settings.
Hotmail SMTP Server: smtp.live.com
Hotmail SMTP Username: Your complete Windows Live Hotmail email address (e.g. me**Personal info** or me@live.com)
Hotmail SMTP Password: Your Windows Live Hotmail password
Hotmail SMTP Port: 587
Hotmail SMTP TLS/SSL Required: yes
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,034
Registered: ‎23-07-2014

Re: Emails

Hi @Anne22 , just wanted to check if you tried out the above settings and if you had any luck with  your emails since you last posted? Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎10-08-2019

Re: Emails

Hi, unfortunately no as my email is already set up I'd have to delete it and start again which means I'll lose all my emails and I cant afford to do that at the moment. I think I'll pop into O2 store. Thanks for the help everyone. Xx
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Posts: 102,210
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Emails

Changing the details as I gave you above will not delete your emails at all and they will all still be on the Hotmail server anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,311
Topics: 573
Solutions: 3,855
Registered: ‎04-01-2009

Re: Emails

@MI5  is correct, you wont lose any emails. They will all still be there when you log back on just as they would be if you logged on from a PC.

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Posts: 102,210
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Emails

[ Edited ]

It's most likely just as simple as changing the port and ensuring that the SSL option is ticked.

There is also a dedicated Hotmail app that you can use if all else fails.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)