Data

[Anonymous]

Why am I paying for 3GB but only getting 1GB?

[MI5]

Crapped out on me too whilst trying to look at my other accounts.

[Cleoriff]

Can get in now. As thought I have only O2 travel  and the data bolt on...

[Anonymous]

Hi lads & Cleoriff

re: the above  ^   ^   ^

just got off the phone talking with a lovely woman at O2 CS ...name of Rachel (don't know the name of the call centre) but @Toby can you feed back & get this lovely woman who helped me right royally 'a credit' please?

Right I have 3 bolt-ons:

1: 300mb data

2: £6 per month O2 insurance (sorry jonsie you told me not to go with this) but for convenience sake I did,         that & the fact that my bank's excess is £250 (I later found out) ... & an O2 town shop salesman said I           could get 2 phones for that

3: Travel Europe 

Well, at least I now know what it is I've got

I don't see any sense in paying for stuff eg extra data which I'm not going to use

thank you 

[MI5]

Makes sense.
Stick to wifi where possible and you will be fine with that.

[Cleoriff]

All sounds good Jane. That bill will be reduced now you are using Wifi more 

[jonsie]

Makes perfect sense Jane and the insurance isn't too bad at £6/month

[Anonymous]

thank you, as usual, for all the help above  ^   ^   ^   

[Anonymous]

Hi @Anonymous If you want I can pass this on for you. Send me a Private Message with your details and the approximate date and time that you phoned CS.

[perksie]

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@jonsie wrote:

Makes perfect sense Jane and the insurance isn't too bad at £6/month

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That sounds as if it's accidental damage cover only.

[MI5]

It is.
£12 a month if you want full cover.