This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Connecting to BT home hub by wi-fi

Anonymous
Not applicable

on ‎24-03-2013 12:12

on ‎24-03-2013 12:12

I have just purchased a Samsung Galaxy Ace 2 and cannot get it to connect to my BT home hub by wi-fi.  It keeps trying to connect but fails repeatedly.  I have entered the password correctly.  can anyone give any advice please?

Message 1 of 43
13,361 Views
0 Kudos
42 REPLIES 42

MI5
Level 94: Supreme
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎24-03-2013 12:38

on ‎24-03-2013 12:38

Reboot router and reboot phone. Clear the previous connection attemts from the phone by holding your finger on the connection and choose "forget", then rescan and try connecting again. Passwords are case sensitive so f and F are different and don't get o and 0 mixed up either. The wrong password is the most likely reason so check it again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 43
10,606 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 95780 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎24-03-2013 13:02

on ‎24-03-2013 13:02

You might also want to check your router channel. Sometimes if your channel is above 11 the phoine doesn't pick it up. Download Wifi Analyzer from the Playstore:

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&feature=search_result#?t=W25...

 

InSIDDer will also help for your PC : http://www.metageek.net/products/inssider/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 43
10,602 Views
0 Kudos

Anonymous
Not applicable
In response to jonsie

on ‎25-03-2013 12:19

on ‎25-03-2013 12:19

Thanks for this suggestion - I am downloading the WiFi app now
Message 4 of 43
10,581 Views
0 Kudos

Fellwalker
Level 9: Fired up
In response to Anonymous
  • 245 Posts
  • 20 Topics
  • 1 Solutions
Registered:

on ‎26-03-2013 10:11

on ‎26-03-2013 10:11

@Matt50 You could also try the BT Wi-Fi app.  I've used it since I got my Nexus 4.  It will also connect you to BT hotspots whilst out and about.  Also BT Smart Talk is good if you have connected minutes or for 0800 or 08xx numbers.

Note 9. O2 since 2007.
Message 5 of 43
10,552 Views

Anonymous
Not applicable
In response to Anonymous

on ‎26-03-2013 11:26

on ‎26-03-2013 11:26

Downloaded App ok but still not able to connect.  My hub appears to be sharing channel space with BT Openzone but I don't know how to change the channel.  Can the app do this or do I need to change something on my BT hub?

Message 6 of 43
10,546 Views
0 Kudos

Anonymous
Not applicable
In response to Fellwalker

on ‎26-03-2013 11:27

on ‎26-03-2013 11:27

Thanks - I will try this to as I'm still unable to connect after downloading WiFi analyser
Message 7 of 43
10,545 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎26-03-2013 11:29

on ‎26-03-2013 11:29

The openzone will be on the same channel. What channel is wifi anayliser saying it is using?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 43
10,539 Views
0 Kudos

Fellwalker
Level 9: Fired up
In response to Anonymous
  • 245 Posts
  • 20 Topics
  • 1 Solutions
Registered:

on ‎26-03-2013 11:36

on ‎26-03-2013 11:36

@Matt50

It should not matter. If on your phone you go to your wifi settings, you can see each of the connection options.  On my Home Hub I have my Hub, BTWiFI, and BTWiFi-with-Fon all available.  I can also see my neighbours wifi.   I just press the one I want, and it tries to connect, when I put in my code.  I can set up all of them, so it remembers when I go out and about.

 

Using the BT WiFi app, I can get it to automatically connect to any BT wifi spot or to my hub.  If I have it running when I'm likely to use a hotspot, it will automatically connect to the strongest.

Note 9. O2 since 2007.
Message 9 of 43
10,536 Views
0 Kudos

MI5
Level 94: Supreme
In response to Fellwalker
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎26-03-2013 11:41

on ‎26-03-2013 11:41

@Fellwalker wrote:

@Anonymous

It should not matter. If on your phone you go to your wifi settings, you can see each of the connection options.  

We have seen issues whereby the phone can see the SSID but if broadcasting above Ch 11 it won't connect - Just trying to establish what the issue is we are dealing with here......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 43
10,530 Views
0 Kudos
Top Kudoed Authors
View All
Top