Solved: Re: 4G - Page 3

Anonymous · ‎30-04-2014

Hi all why can't I get 4g on my SAMSUNG S4 I have a new sim
I'm in a good coverage area
Cheers....

MI5 · ‎30-04-2014

Dial *#1234# and give me the details please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-04-2014

02 tells me that they have no problems with the mast in my area ..cheers..

Anonymous · ‎30-04-2014

Is this a Uk phone as I'm starting to think you have the international non 4g version

MI5 · ‎30-04-2014

*#1234# will tell me that

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-04-2014

I know MI5 that's what we need to know

Anonymous · ‎30-04-2014

AP19505XXUBMG7
CP19505XXUAMDC
CSC19505EVRBMF5
THANKS...

Anonymous · ‎30-04-2014

So under general about device what software version does it say

MI5 · ‎30-04-2014

@Anonymous wrote:
AP19505XXUBMG7
CP19505XXUAMDC
CSC19505EVRBMF5
THANKS...

That is very old EE firmware (4.2.2). You should be on 4.4.2 "FND1" so there is definately an update (or 2) for your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎30-04-2014

Download Kies from here and run it http://www.samsung.com/uk/support/usefulsoftware/KIES/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-04-2014

Try checking for updates via kies to see if it shows up on there

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