cancel
Showing results for 
Search instead for 
Did you mean: 

4G

Anonymous
Not applicable
Hi all why can't I get 4g on my SAMSUNG S4 I have a new sim
I'm in a good coverage area
Cheers....
Message 1 of 35
7,497 Views
34 REPLIES 34

MI5
Level 94: Supreme
  • 145986 Posts
  • 636 Topics
  • 28088 Solutions
Registered:
Dial *#1234# and give me the details please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 21 of 35
3,190 Views

Anonymous
Not applicable
02 tells me that they have no problems with the mast in my area ..cheers..
Message 22 of 35
3,188 Views

Anonymous
Not applicable
Is this a Uk phone as I'm starting to think you have the international non 4g version
Message 23 of 35
3,185 Views

MI5
Level 94: Supreme
  • 145986 Posts
  • 636 Topics
  • 28088 Solutions
Registered:
*#1234# will tell me that
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 24 of 35
3,153 Views

Anonymous
Not applicable
I know MI5 that's what we need to know
Message 25 of 35
3,150 Views

Anonymous
Not applicable
AP19505XXUBMG7
CP19505XXUAMDC
CSC19505EVRBMF5
THANKS...
Message 26 of 35
3,073 Views

Anonymous
Not applicable
So under general about device what software version does it say
Message 27 of 35
3,063 Views

MI5
Level 94: Supreme
  • 145986 Posts
  • 636 Topics
  • 28088 Solutions
Registered:

@Anonymous wrote:
AP19505XXUBMG7
CP19505XXUAMDC
CSC19505EVRBMF5
THANKS...

That is very old EE firmware (4.2.2). You should be on 4.4.2 "FND1" so there is definately an update (or 2) for your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 28 of 35
3,716 Views

MI5
Level 94: Supreme
  • 145986 Posts
  • 636 Topics
  • 28088 Solutions
Registered:
Download Kies from here and run it http://www.samsung.com/uk/support/usefulsoftware/KIES/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 29 of 35
3,050 Views

Anonymous
Not applicable
Try checking for updates via kies to see if it shows up on there
Message 30 of 35
3,050 Views