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4G

Anonymous
Not applicable
Hi all why can't I get 4g on my SAMSUNG S4 I have a new sim
I'm in a good coverage area
Cheers....
Message 1 of 35
7,521 Views
34 REPLIES 34

MI5
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Dial *#1234# and give me the details please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 35
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Anonymous
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02 tells me that they have no problems with the mast in my area ..cheers..
Message 22 of 35
3,201 Views

Anonymous
Not applicable
Is this a Uk phone as I'm starting to think you have the international non 4g version
Message 23 of 35
3,198 Views

MI5
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*#1234# will tell me that
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 24 of 35
3,166 Views

Anonymous
Not applicable
I know MI5 that's what we need to know
Message 25 of 35
3,163 Views

Anonymous
Not applicable
AP19505XXUBMG7
CP19505XXUAMDC
CSC19505EVRBMF5
THANKS...
Message 26 of 35
3,086 Views

Anonymous
Not applicable
So under general about device what software version does it say
Message 27 of 35
3,076 Views

MI5
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@Anonymous wrote:
AP19505XXUBMG7
CP19505XXUAMDC
CSC19505EVRBMF5
THANKS...

That is very old EE firmware (4.2.2). You should be on 4.4.2 "FND1" so there is definately an update (or 2) for your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 28 of 35
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MI5
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Download Kies from here and run it http://www.samsung.com/uk/support/usefulsoftware/KIES/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 29 of 35
3,063 Views

Anonymous
Not applicable
Try checking for updates via kies to see if it shows up on there
Message 30 of 35
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