Solved: 4G

Anonymous · ‎30-04-2014

Hi all why can't I get 4g on my SAMSUNG S4 I have a new sim
I'm in a good coverage area
Cheers....

MI5 · ‎30-04-2014

@Anonymous wrote:
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THANKS...

That is very old EE firmware (4.2.2). You should be on 4.4.2 "FND1" so there is definately an update (or 2) for your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-04-2014

Check that you have enabled 4G in network settings >network mode

Also check in your "My O2" that you have a 4G tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-04-2014

Just so you know in the settings 4g is shown as LTE it's the same thing and that's what needs to be enabled

Anonymous · ‎30-04-2014

Thanks I dont have 4g in my settings it reads 2 or 3g auto or 3g only and yes I do have have it as a free bolt on cheers. .

Anonymous · ‎30-04-2014

By new sim you mean new 4g sim?
How long you had the new sim for?

Anonymous · ‎30-04-2014

All new sims are 4g does depend of course when the op got it

Anonymous · ‎30-04-2014

Yes its a new sim from 02 it's for 4g
cheers

MI5 · ‎30-04-2014

@Anonymous wrote:
Thanks I dont have 4g in my settings it reads 2 or 3g auto or 3g only and yes I do have have it as a free bolt on cheers. .

It would seem that you need to do a firmware update.

Check in settings >About device for an update or plug phone into Kies.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-04-2014

Which software version are you currently running

Anonymous · ‎30-04-2014

If it's new it can take up to 24 hours to properly register maybe that's the issue.

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