4G on my S4

Anonymous · ‎02-09-2013

Hi all

I have a Samsung Galaxy S4, a 4G tarrif and am in a 4G area. However, I have no 4G signal and on my S4 I have no option to select 4G. Am I missing something?

Kam

perksie · ‎05-01-2014

@Anonymous wrote:
hi phone is sim free and yes it's a 4g sim and i changed to a 4g tariff but couldn't get a data connection, o2 said it doesn't work on the s4 so swapped my back to a 3g tariff

If you've been moved back to a 3G tariff you won't get it!

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Anonymous · ‎05-01-2014

4g is available in my area according to the 4g area checker

MI5 · ‎05-01-2014

@Anonymous wrote:
4g is available in my area according to the 4g area checker

Where is that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-01-2014

liverpool

MI5 · ‎05-01-2014

Yes it is available and I can confirm it works there too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-01-2014

The S4 is 4G capable, as MI5 has said, but as perksie has said, if O2 switched you back to a 3G tariff you will not get 4G. You're not paying for it.

I DO NOT WORK FOR O2

Anonymous · ‎05-01-2014

so next month if i topup £15 and change back to the 4g tariff it'll work

MI5 · ‎05-01-2014

I thought the OP switched back to 3G because O2 told him the S4 wasn't 4G capable ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-01-2014

All very confusing!

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Anonymous · ‎05-01-2014

i did

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