o2 says my phone is stolen and barred

[Anonymous]

I have purchased a new phone from the o2 shop, but it will not connect to 02 . After speaking to live chat , on and off for 3 days, they tell me the phone is stolen and barred, this is impossible. What do i do now?

[Anonymous · Accepted solution]

Hi

Is this a contract or Pay as you go phone?

Don't use live chat for issues like that.

Do you still have the receipt to prove if was bought at an O2 store?

If you do, I would go back to the store and explain the situation. You might get a refund or a replacement.

[jonsie]

Definitely return it to the store!

[Anonymous]

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@jonsie wrote:
Definitely return it to the store!

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^^ This.

And do it straightaway.

[Anonymous]

Hi, Its Pay as you go. I bought it online from an o2 store in Northern Ireland ( Samsung galaxy s3 mini)in November, it was a christmas present so was only opened then. I have emailed the seller, am awaiting reply. I have receipt .Thank you

[Bambino]

What do you mean you emailed the seller? You said you bought it new from an O2 store online. Who is the seller?

[Anonymous]

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@Anonymous wrote:
Hi, Its Pay as you go. I bought it online from an o2 store in Northern Ireland ( Samsung galaxy s3 mini)in November, it was a christmas present so was only opened then. I have emailed the seller, am awaiting reply. I have receipt .Thank you

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Emailed the seller as in the o2 network.

Edit : Removed wrong info.

@Thank you @Bambino.

[Bambino]

The OP said it was O2 Northern Ireland. Same company as here still.

[Anonymous]

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@Bambino wrote:

The OP said it was O2 Northern Ireland. Same company as here still.

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Cheers Bambino.

Edit applied to my post.

OP I wouldn't wait on a response to an e mail.

Go to your nearest O2 store.

[Anonymous]

I very much doubt if there are any O2 stores in Northern Ireland selling phones online. I fear you have been scammed.