02 Unlatch code not working

[Simmoderby]

Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

It's a Sony Xperia if it makes any difference.

Any ideas please?

[MI5]

Assuming we have all the facts, it must have been supplied hard locked by O2 then?

[Simmoderby]

@MI5

I guess so - but was never advised of this by 02 and am now stuffed!

[MI5]

It should not have been though....
You'll have to wait and see what @EmilieT comes back with now.

[Simmoderby]

@MI5

Thanks - I'm struggling to get any response from @EmilieT...…….

Any other suggestions please?

[EmilieT]

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@Simmoderby wrote:
@MI5

Thanks - I'm struggling to get any response from @EmilieT...…….

Any other suggestions please?

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@Simmoderby I'm sorry you feel like we're not helping right now! Just to update you, our gurus tried calling you on Friday and left you a voicemail: they are in touch with Sony and will update you and me both as soon as they have more info  

[Simmoderby]

I've managed to borrow a handset from a friend - but only just got it.

I've had a voicemail left by Hamilton reference unlocking the handset - but only picked this up this morning as the message was left on my mobile, which I had no access to for calls until now.

Looking forward to getting a satisfactory outcome very soon!

[Simmoderby]

@EmilieT

See my reply below - I had no access to my phone until this morning when I have been able to borrow a spare handset off a friend.

Thanks

Tracy

[Simmoderby]

@EmilieT

Hi Emilie - is there any news from the Gurus and Sony - it's been over a week now, and if I hadn't been able to borrow a handset (which I would like to be able to return very soon.....) then I would have had no means of communication at all.

Not a happy ex-customer at all at the moment...…

I've also gone through the 02 Complaints route, and am not getting any joy there either.

Thanks for your help.

Tracy

[EmilieT]

@Simmoderby As you've put a complaint through, the Complaints team will be the one to update you from now on. Once something sits with the Complaints team the gurus cannot help anymore I'm afraid, so I have no more visibility on the progress of your issue unfortunately.

I hope it gets resolved shortly though, the Complaints team will be in touch soon I'm sure!