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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

02 Unlatch code not working

Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

 

It's a Sony Xperia if it makes any difference.

 

Any ideas please?

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Posts: 101,916
Topics: 550
Solutions: 12,992
Registered: ‎04-04-2012

Re: 02 Unlatch code not working

@Simmoderby 

Are you sure you have the correct type of code?

Guide: Unlocking an O2 phone to use a different SIM card 

If you have followed the above process I'll ask @EmilieT to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,338
Registered: ‎31-03-2010

Re: 02 Unlatch code not working

@Simmoderby Have you tried a non-O2 sim in the phone? It may already be unlocked.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

I have been sent a 16 digit numerical code, which isn't working.  My phone only gives me the option to enter numbers, not letters............. ???

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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

Yep - not working.............

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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

Should my code be 15 or 16 digits??
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Posts: 13,352
Topics: 82
Registered: ‎14-01-2014

Re: 02 Unlatch code not working

Stop entering the code!!!

Entering an incorrect code more than 5 times will hard lock it



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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

@viridis - I have done so!!
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Posts: 101,916
Topics: 550
Solutions: 12,992
Registered: ‎04-04-2012

Re: 02 Unlatch code not working

There are no letters in an unlock code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 11: Motivator
Posts: 581
Registered: ‎27-05-2019

Re: 02 Unlatch code not working

@Simmoderby 

 

If you have entered it more than 5 times then O2 won't be able to help unfortunately.

 

Had this happen myself some years ago with another provider and ended up having to buy a new handset.

Current tech used:
Samsung A40 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 2 76 Mbps Down/18 Mbps up (upgraded for homeworking),
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)