Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM. Unfortunately the code is still not allowing me to unlatch. I've tried the code twice already, don't want to lock it up completely by tring again.
It's a Sony Xperia if it makes any difference.
Any ideas please?
I've tagged @EmilieT who will help you tomorrow.
I suggest you hang on until then to avoid any further issues.
Just to confirm - you are trying this with the new sim in the phone?
Make sure that the phone can be unlocked:
Didnyou get the phone new from O2 or did you purchase it second hand?
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