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02 Unlatch code not working

Simmoderby
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Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

 

It's a Sony Xperia if it makes any difference.

 

Any ideas please?

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Simmoderby
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@MI5

I got the phone new with 02 a couple of years ago.
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MI5
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Shouldn't be hardlocked if you've only entered the code twice then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 22 of 39
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EmilieT
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@Simmoderby Sorry to hear you're having some trouble getting your device unlocked! I can certainly get someone on my end to look into this for you - I'll send you a Private Message shortly to get a few more details slight_smile

 

Thanks for the mention @MI5!

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Simmoderby
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@MI5

I think the unlatch code may be wrong - 16 digits instead of 15. Will contact Sony this morning.

Thanks for your support 🙂
Message 24 of 39
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Cleoriff
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@Simmoderby 

One of our managers @EmilieT  is looking into this for you. See her post above.

*The Game Is On*

Girl in a jacket
Message 25 of 39
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Simmoderby
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@Cleoriff
@EmilieT

Thanks - I'm in touch with Emilie 🙂
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MI5
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@AnnieM wrote:

Just to confirm - you are trying this with the new sim in the phone?

 

Make sure that the phone can be unlocked:

  • Type: *#*#7378423#*#*
  • Select Service Info/Sim Lock.
  • Look at the Network line.
  • You need an [X]  before the word Network and a number 1 or higher after it - the number is how many attempts you have remaining.
  • If there’s no X and there is a zero, you need to get Sony to reset it. 

Received this from Sony....

*#*#SERVICE#*#*
Service info
Sim lock

Look for
[X] Network 0 = hard locked
[ ] Network 0 = unlocked
[X] Network 1-5 = attempts left

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 27 of 39
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Simmoderby
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@AnnieM

Yep - the X before Network is there - then the number is 0. Looks like I'm doomed!
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MI5
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But it's 5 failed attempts before it's hard locked......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 29 of 39
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jonsie
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Perhaps it was already hardloked before the two failed attempts?

Message 30 of 39
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