02 Unlatch code not working

[Simmoderby]

Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

It's a Sony Xperia if it makes any difference.

Any ideas please?

[Simmoderby]

@MI5

I got the phone new with 02 a couple of years ago.

[MI5]

Shouldn't be hardlocked if you've only entered the code twice then.

[EmilieT]

@Simmoderby Sorry to hear you're having some trouble getting your device unlocked! I can certainly get someone on my end to look into this for you - I'll send you a Private Message shortly to get a few more details

Thanks for the mention @MI5!

[Simmoderby]

@MI5

I think the unlatch code may be wrong - 16 digits instead of 15. Will contact Sony this morning.

Thanks for your support 🙂

[Cleoriff]

@Simmoderby 

One of our managers @EmilieT  is looking into this for you. See her post above.

[Simmoderby]

@Cleoriff
@EmilieT

Thanks - I'm in touch with Emilie 🙂

[MI5]

---

@AnnieM wrote:

Just to confirm - you are trying this with the new sim in the phone?

Make sure that the phone can be unlocked:

• Type: *#*#7378423#*#*
• Select Service Info/Sim Lock.
• Look at the Network line.
• You need an [X]  before the word Network and a number 1 or higher after it - the number is how many attempts you have remaining.
• If there’s no X and there is a zero, you need to get Sony to reset it. 

---

Received this from Sony....

*#*#SERVICE#*#*
Service info
Sim lock

Look for
[X] Network 0 = hard locked
[ ] Network 0 = unlocked
[X] Network 1-5 = attempts left

[Simmoderby]

@AnnieM

Yep - the X before Network is there - then the number is 0. Looks like I'm doomed!

[MI5]

But it's 5 failed attempts before it's hard locked......

[jonsie]

Perhaps it was already hardloked before the two failed attempts?