cancel
Showing results for 
Search instead for 
Did you mean: 

02 Unlatch code not working

Simmoderby
Level 1: Joiner
  • 20 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

 

It's a Sony Xperia if it makes any difference.

 

Any ideas please?

Message 1 of 39
3,655 Views
38 REPLIES 38

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@Simmoderby 

Are you sure you have the correct type of code?

Guide: Unlocking an O2 phone to use a different SIM card 

If you have followed the above process I'll ask @EmilieT to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 39
2,970 Views

Bambino
Level 73: Relic 
  • 18375 Posts
  • 878 Topics
  • 2137 Solutions
Registered:

@Simmoderby Have you tried a non-O2 sim in the phone? It may already be unlocked.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 39
2,968 Views

Simmoderby
Level 1: Joiner
  • 20 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have been sent a 16 digit numerical code, which isn't working.  My phone only gives me the option to enter numbers, not letters............. ???

Message 4 of 39
2,967 Views

Simmoderby
  • 20 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yep - not working.............

Message 5 of 39
2,965 Views

Simmoderby
Level 1: Joiner
  • 20 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Should my code be 15 or 16 digits??
Message 6 of 39
2,960 Views

viridis
Level 56: Guvnor
  • 13454 Posts
  • 98 Topics
  • 303 Solutions
Registered:
Stop entering the code!!!

Entering an incorrect code more than 5 times will hard lock it
Message 7 of 39
2,955 Views

Simmoderby
  • 20 Posts
  • 1 Topics
  • 0 Solutions
Registered:
@viridis - I have done so!!
Message 8 of 39
2,951 Views

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:
There are no letters in an unlock code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 39
2,934 Views

Anonymous
Not applicable

@Simmoderby 

 

If you have entered it more than 5 times then O2 won't be able to help unfortunately.

 

Had this happen myself some years ago with another provider and ended up having to buy a new handset.

Message 10 of 39
2,934 Views