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02 Unlatch code not working

Simmoderby
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Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

 

It's a Sony Xperia if it makes any difference.

 

Any ideas please?

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MI5
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Assuming we have all the facts, it must have been supplied hard locked by O2 then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Simmoderby
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@MI5

I guess so - but was never advised of this by 02 and am now stuffed!
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MI5
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It should not have been though....
You'll have to wait and see what @EmilieT comes back with now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 33 of 39
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Simmoderby
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@MI5

Thanks - I'm struggling to get any response from @EmilieT...…….

Any other suggestions please?
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EmilieT
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@Simmoderby wrote:
@MI5

Thanks - I'm struggling to get any response from @EmilieT...…….

Any other suggestions please?

@Simmoderby I'm sorry you feel like we're not helping right now! Just to update you, our gurus tried calling you on Friday and left you a voicemail: they are in touch with Sony and will update you and me both as soon as they have more info slight_smile 

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Message 35 of 39
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Simmoderby
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I've managed to borrow a handset from a friend - but only just got it.

 

I've had a voicemail left by Hamilton reference unlocking the handset - but only picked this up this morning as the message was left on my mobile, which I had no access to for calls until now.

 

Looking forward to getting a satisfactory outcome very soon!

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Simmoderby
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@EmilieT

See my reply below - I had no access to my phone until this morning when I have been able to borrow a spare handset off a friend.

Thanks

Tracy
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Simmoderby
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@EmilieT

Hi Emilie - is there any news from the Gurus and Sony - it's been over a week now, and if I hadn't been able to borrow a handset (which I would like to be able to return very soon.....) then I would have had no means of communication at all.

Not a happy ex-customer at all at the moment...…

I've also gone through the 02 Complaints route, and am not getting any joy there either.

Thanks for your help.

Tracy
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EmilieT
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@Simmoderby As you've put a complaint through, the Complaints team will be the one to update you from now on. Once something sits with the Complaints team the gurus cannot help anymore I'm afraid, so I have no more visibility on the progress of your issue unfortunately.

 

I hope it gets resolved shortly though, the Complaints team will be in touch soon I'm sure!

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Message 39 of 39
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