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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

@MI5

I got the phone new with 02 a couple of years ago.
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Posts: 105,683
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Registered: ‎04-04-2012

Re: 02 Unlatch code not working

Shouldn't be hardlocked if you've only entered the code twice then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: 02 Unlatch code not working

@Simmoderby Sorry to hear you're having some trouble getting your device unlocked! I can certainly get someone on my end to look into this for you - I'll send you a Private Message shortly to get a few more details Smiley Happy

 

Thanks for the mention @MI5!

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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

@MI5

I think the unlatch code may be wrong - 16 digits instead of 15. Will contact Sony this morning.

Thanks for your support :-)
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Posts: 90,870
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Registered: ‎14-01-2013

Re: 02 Unlatch code not working

@Simmoderby 

One of our managers @EmilieT  is looking into this for you. See her post above.

*The Game Is On*

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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

@Cleoriff
@EmilieT

Thanks - I'm in touch with Emilie :-)
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Posts: 105,683
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Registered: ‎04-04-2012

Re: 02 Unlatch code not working


@AnnieM wrote:

Just to confirm - you are trying this with the new sim in the phone?

 

Make sure that the phone can be unlocked:

  • Type: *#*#7378423#*#*
  • Select Service Info/Sim Lock.
  • Look at the Network line.
  • You need an [X]  before the word Network and a number 1 or higher after it - the number is how many attempts you have remaining.
  • If there’s no X and there is a zero, you need to get Sony to reset it. 

Received this from Sony....

*#*#SERVICE#*#*
Service info
Sim lock

Look for
[X] Network 0 = hard locked
[ ] Network 0 = unlocked
[X] Network 1-5 = attempts left

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

@AnnieM

Yep - the X before Network is there - then the number is 0. Looks like I'm doomed!
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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: 02 Unlatch code not working

But it's 5 failed attempts before it's hard locked......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: 02 Unlatch code not working