O2 Community Forum

Urgent Help Needed: Service Issues with Pay As You Go SIM

Hi there, I’m reaching out to the community for assistance with an ongoing issue I’ve been experiencing with my Pay As You Go SIM card. Last month, I switched from a monthly plan to a £10 Big Bundle tariff after moving back to Spain. Initially, every...

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

Cancel a contract

I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50...

Called to cancel following changes to O2 Switch Up

…and they just disconnected my line immediately. I didn’t even have the chance to ask to keep it on pay as you go before the line cut out. Now I can’t contact O2 at all. Logging into My O2 asks to enter my number, which doesn’t work anymore so I can’...

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours from 15 May...

Fraud

Hi,I've recently had a nightmare time trying to get help from O2 customer services in connection with a fraud on my account.It seems my account was hijacked but I called O2 with in minutes of them getting on my account. I believe it was stopped on my...

Pay monthly - Credit Applied To Account

Hi all, I used 02 recycle with when upgrading, I received a credit to my airtime of £281. i noticed there was another credit adjustment made of £447. It stated that the balance was carried over from a previous bill. when I check my o2 account it stat...

PRIME VIDEO

Hi there, I want to cancel amazon prime video for my (REMOVED) account - (REMOVED) Thank you

Apple Watch Series 6 not syncing with iPhone 11

I couldn’t understand the bot question and answers. As it was trying to reset to factory settings which would’ve deleted my fitness data! I had to go to WORTHING 02 shop today 11/5 around 2pm where I previously had bought my watch and phone 2.5 years...