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Overcharged. Refunded and again.. and again... and again

Lusitania
Level 1: Joiner
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For some reason O2 cancelled my Bolt International. I had to sign up again and they charged me the same item 3 times. Called them, they refunded me straight away and I thought that was that. I am now on my third consecutive invoice where the same scenario happens. It feels like Groundhog Day. They overcharge, I call, they refund. Lots of apologies and it wont happen again and you're a valued customer and blah blah.

And then I wake up and I get overcharged again. Doing my head in to be honest.

This is a very resumed recall events, for real I've spent hours on the chat and a couple calls, they tried every solution, taken ownership of the problem, the team will investigate... Logged an official complaint which was duly ignored. Am now looking forward to the next bill slight_smile

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Pipstop78
Level 10: Inspirational
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Ah sorry to hear that must be mind numbing having to go through that every time 

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Oxonian
Level 29: Intuitive
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When did you lodge your formal complaint @Lusitania ?

 

Please bear in mind that it can take O2 up to eight weeks to investigate and respond to a complaint, so this could still be in the pipeline. 👍 

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