O2 Community Forum

Fraud

Hi,I've recently had a nightmare time trying to get help from O2 customer services in connection with a fraud on my account.It seems my account was hijacked but I called O2 with in minutes of them getting on my account. I believe it was stopped on my...

White Room Quiz Mon 13 May 2024

Welcome to There are two White Room Quizzes each week - one on Monday and one on Wednesday.Today`s WRQ is 8 questions with two questions on each of these categories PEOPLE PLACES NATURE LITERATURE The White Room Quiz is open to all members.Those wish...

Called to cancel following changes to O2 Switch Up

…and they just disconnected my line immediately. I didn’t even have the chance to ask to keep it on pay as you go before the line cut out. Now I can’t contact O2 at all. Logging into My O2 asks to enter my number, which doesn’t work anymore so I can’...

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Error message when trying to extend rings

I've changed from a samsung to iphone using same sim card. However when trying to extend the ring time to 30 seconds using the forum guide I get the following error message: Error performing request unknown errorSetting registration failed voice call...

Urgent Help Needed: Service Issues with Pay As You Go SIM

Hi there, I’m reaching out to the community for assistance with an ongoing issue I’ve been experiencing with my Pay As You Go SIM card. Last month, I switched from a monthly plan to a £10 Big Bundle tariff after moving back to Spain. Initially, every...

Cancel a contract

I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50...

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours from 15 May...

Pay monthly - Credit Applied To Account

Hi all, I used 02 recycle with when upgrading, I received a credit to my airtime of £281. i noticed there was another credit adjustment made of £447. It stated that the balance was carried over from a previous bill. when I check my o2 account it stat...