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Posts: 67,024
Topics: 662
Registered: ‎14-01-2013

Re: Oops - Free screen replacement from O2

[ Edited ]

@paulad1553According to the terms and conditions it's only available for handsets bought from the 12th September  https://www.o2.co.uk/termsandconditions/rewards/full-terms-for-free-insurance-from-12/09/17

*The Game Is On*


Posts: 66,014
Topics: 539
Registered: ‎04-01-2009

Re: Oops - Free screen replacement from O2


@Cleoriff wrote:

@paulad1553According to the terms and conditions it's only available for handsets bought from the 12th September  https://www.o2.co.uk/termsandconditions/rewards/full-terms-for-free-insurance-from-12/09/17


That's right so I'm afraid you are out of luck. Check home or bank account to see if you are covered at all. 

Level 1: Joiner
Posts: 7
Registered: ‎31-10-2016

Re: Oops - Free screen replacement from O2

OK, so I got the galaxy note 8 last October for my birthday/upgrade too, about an hour ago I got it the car and the thing has slipped out my pocket and hit the drive face down (obviously had to be face down), now I pay a good chunk each month over the £63 barrier I'm on 02 refresh with 30gb of data a month but I can't for the life of me find out how I go about claiming my one free screen replacement anywhere on the Web or on My 02 App so any help will be much appreciated, Thankyou.
Posts: 85,732
Topics: 522
Registered: ‎04-04-2012

Re: Oops - Free screen replacement from O2

OK, so assuming you have the bolt on showing as active in your MyO2 you need to call customer services who will take you through the claim process and fill out the claim forms for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,024
Topics: 662
Registered: ‎14-01-2013

Re: Oops - Free screen replacement from O2

@Hagueyno1  All info here https://www.o2.co.uk/screenreplacement

*The Game Is On*


Level 1: Joiner
Posts: 7
Registered: ‎31-10-2016

Re: Oops - Free screen replacement from O2

Cleoriff,
The way that reads is that it only applies to the Samsung galaxy s9 the s9+ and the iPhone X, but no mention of the note 8 or s8 s8+. So do I not get the screen because I got the latest phone at the time but they've since brought a new one out or do you know if they'll still honour it? Cheers matey.
Posts: 85,732
Topics: 522
Registered: ‎04-04-2012

Re: Oops - Free screen replacement from O2

As I said @Hagueyno1

You need to have the bolt on showing in your MyO2 http://www.o2.co.uk/myo2

bolts.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 7
Registered: ‎31-10-2016

Re: Oops - Free screen replacement from O2

Hi,
Apologies I didn't see this but I also don't have it showing for some reason as I meet all other requirements so I think a trip to the shop itself is in order tomorrow to see what's amiss but I'll bet a pound to a penny there is a reason I've not got what you've just shown me
Posts: 85,732
Topics: 522
Registered: ‎04-04-2012

Re: Oops - Free screen replacement from O2

It would have been added automatically if you were eligible for it when you started the contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎30-11-2017

Free screen replacement from O2

Yesterday I woke up to an iphone x with half the screen displaying white but no visible damage. Of course I was devastated as it's such an expensive phone and I was not sure what had happened for this problem to occur. 

Luckily for me a free screen replacement is included in my tariff with o2. I called up and made a claim which was accepted in less than ten minutes. They arranged for a DPD courier to come and collect the damaged phone the very next day and he also brought me a replacement phone at the same time.

 

I am so impressed with the speed with which o2 replaced my damaged handset. I literally had to wait less than 24 hours for a fully functioning handset which is mine to keep now. o2 have made my day and i'm so happy to be a customer with this level of excellent service.