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O2 network coverage disruption update

Abs
O2 Social Media Team
O2 Social Media Team
  • 1014 Posts
  • 107 Topics
  • 8 Solutions
Registered:

Hi Guys,

 

Since 8am today, our 2G voice and data service has been restored.

 

Our engineers are continuing to work on the 3G service and we anticipate a full restoration of services soon.

 

Please have a look at our blog post for more info.

 

Thanks

Abs

Message 1 of 288
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287 REPLIES 287

wearethmods
  • 42 Posts
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Registered:

I am getting a bit annoyed with this now. I can send a text one minute, then the next minute I cannot. My phone says I have exeeded the retries with texts! Why?! O2 SORT IT OUT!

Message 91 of 288
11,032 Views

Anonymous
Not applicable

Well its nearly 7pm and I still have no service neither does my partner, does anyone have any idea when this will be back on:smileysad:

Message 92 of 288
11,028 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
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Registered:

The thread you need with all the latest information is here:

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Call-and-text-difficulties-issue-12-10-2012/td-...

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 93 of 288
11,004 Views

Anonymous
Not applicable
tried checking the o2 status online thats not working either so not much use really
Message 94 of 288
10,866 Views

Anonymous
Not applicable

Hi,

I have had 'no service' since mid-afternoon-ish - in Canterbury. Now I am in South London, and still 'no service'. Any news or views?

Message 95 of 288
10,783 Views

Anonymous
Not applicable

it came back....then died again slight_frown

Message 96 of 288
10,717 Views

Anonymous
Not applicable

I have had no service since 13:00 this afternoon.  My husband has not lost service at all.  We both have a HTC One X phone.  Can't work that out.  So much for O2 saying that they fixed the problem 2 hours ago.  Thinking of changing my provider who I have actually been with since it was BT Cellnet!!!

Message 97 of 288
10,683 Views

Anonymous
Not applicable
mine too
Message 98 of 288
10,655 Views

Anonymous
Not applicable

No service in York since 3pm. Website very poorly updated. There should be regular messages, even if they just say 'we're working our socks off to get this sorted, please bear with us'. We can all understand that network errors happen, but what is inexcusable is your total lack of any form of customer communication about this.

It's a great pity that I have just this month agreed a 24-month contract!

Message 99 of 288
10,572 Views

Anonymous
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This is a joke, such poor service. I dont spend all this money on a phone i cant use

Message 100 of 288
10,518 Views