Before everyone thinks of leaving O2, I must admit that after being with Vodafone for years and then O2 for the last 3 years, I think O2 customer services are far the best, there is no comparison! Other family members have been with Orange, would not touch with a barge pole either!
As always, as soon as anything like this happens, some go straight for the compensation route. Have those people ever had to run a business? and deal with problems which are out of their control? I tell you, it is not easy keeping everyone happy all of the time!
This is exactly the compensation culture which increases our insurance premiums every year?
So please give O2 a chance, if not then go and change provider, bet you will be worst off though?
