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Posts: 89,189
Topics: 536
Registered: ‎04-04-2012

Re: O2 customers in the Caribbean – stay safe!

Your mentions not working there @jonsie

@MercedesS @Martin-O2 @Marjo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 71,684
Topics: 549
Registered: ‎04-01-2009

Re: O2 customers in the Caribbean – stay safe!

Anonymous
Posts: 0

Re: O2 customers in the Caribbean – stay safe!

Thank you @jonsie and @MI5. Here's hoping for a prompt solution. 

Posts: 74,968
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Registered: ‎14-01-2013

Re: O2 customers in the Caribbean – stay safe!

It seems totally inappropriate that a member of the military @Anonymous...who was deployed for Hurricane relief has incurred any charges whatsoever!

*The Game Is On*


Posts: 71,684
Topics: 549
Registered: ‎04-01-2009

Re: O2 customers in the Caribbean – stay safe!


@Cleoriff wrote:

It seems totally inappropriate that a member of the military @Anonymous...who was deployed for Hurricane relief has incurred any charges whatsoever!


Absolutely spot on! 

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Registered: ‎22-08-2016

Re: O2 customers in the Caribbean – stay safe!

It's absolutely disgusting is what it is ☹
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O2 Social Media Team
Posts: 1,291
Registered: ‎27-11-2013

Re: O2 customers in the Caribbean – stay safe!


@Anonymous wrote:

It's a lovely sentiment to have said this - but I've had a lot of trouble actually getting o2 to repay my roaming charges! I am in the military and deployed to Anguilla (amongst other Caribbean islands) for Hurricane relief, and was there for four weeks. Due to damaged infrastructure, whatsapp was our only method of communication, and building up £4.99 per day is quite costly. 

I have called o2 multiple times, and struggled to get reimbursed, but on top of this, o2 have now said that they only were providing free roaming charges until 23rd September. Not even all the British Civilians were evacuated by this date - seems a little harsh! 


Hi @Anonymous. If you incurred charges during our support period from 6th September to 24th September while in the Caribbean locations listed here, these should absolutely be refunded to your account. If that hasn't been the case, please do let me know.

If the charges are outside our support period or in locations not listed here, these would not automatically be refunded. If you need any additional support due to being in the Caribbean outside our support period, please do get in touch with our customer service team who will be able to look into your individual circumstances.

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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: O2 customers in the Caribbean – stay safe!

Thanks for the help @Chris_Kthumbsup

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Anonymous
Posts: 0

Re: O2 customers in the Caribbean – stay safe!

@Chris_K, thank you for your offer of help! after many phone calls and lots of people saying they'll 'look into it' i still have not been refunded my £96 bill from last month. I appreciate that my bill from this month won't necessarily be refunded, which is a shame given that I was out delivering humanitarian aid and colleagues of mine have had their bills refunded (by O2) until their return date to the UK, which was 4th October.

I would really appreciate you looking into this for me.