O2 customers in the Caribbean – stay safe!

[Chris_K]

We’ve been tracking the recent news around hurricanes affecting areas in the Caribbean and we understand some of our customers may have been impacted by these events.

We want to make things as easy as we can for you. If you have loved ones who may have been affected,  we’ll remove all usage charges from the UK to landlines and roaming mobiles in the region, as well as usage charges for our customers roaming in the Caribbean.  We’ll monitor accounts and credit all relevant charges accordingly.

[MI5]

Your mentions not working there @jonsie

@MercedesS @Martin-O2 @Marjo

[jonsie]

How strange but thanks @MI5

[Anonymous]

Thank you @jonsie and @MI5. Here's hoping for a prompt solution. 

[Cleoriff]

It seems totally inappropriate that a member of the military @Anonymous...who was deployed for Hurricane relief has incurred any charges whatsoever!

[jonsie]

---

@Cleoriff wrote:

It seems totally inappropriate that a member of the military @Anonymous...who was deployed for Hurricane relief has incurred any charges whatsoever!

---

Absolutely spot on! 

[Glory1]

It's absolutely disgusting is what it is ☹

[Chris_K]

---

@Anonymous wrote:

It's a lovely sentiment to have said this - but I've had a lot of trouble actually getting o2 to repay my roaming charges! I am in the military and deployed to Anguilla (amongst other Caribbean islands) for Hurricane relief, and was there for four weeks. Due to damaged infrastructure, whatsapp was our only method of communication, and building up £4.99 per day is quite costly. 

I have called o2 multiple times, and struggled to get reimbursed, but on top of this, o2 have now said that they only were providing free roaming charges until 23rd September. Not even all the British Civilians were evacuated by this date - seems a little harsh! 

---

Hi @Anonymous. If you incurred charges during our support period from 6th September to 24th September while in the Caribbean locations listed here, these should absolutely be refunded to your account. If that hasn't been the case, please do let me know.

If the charges are outside our support period or in locations not listed here, these would not automatically be refunded. If you need any additional support due to being in the Caribbean outside our support period, please do get in touch with our customer service team who will be able to look into your individual circumstances.

[MercedesS]

Thanks for the help @Chris_K! 

[Anonymous]

@Chris_K, thank you for your offer of help! after many phone calls and lots of people saying they'll 'look into it' i still have not been refunded my £96 bill from last month. I appreciate that my bill from this month won't necessarily be refunded, which is a shame given that I was out delivering humanitarian aid and colleagues of mine have had their bills refunded (by O2) until their return date to the UK, which was 4th October.

I would really appreciate you looking into this for me.