on 07-12-2018 12:15
on 07-12-2018 12:17
O2’s official line in no compensation has been agreed or given yet. The £75 figure is probably plucked out if the air to wind people up. And it’s working.
Anyway £75 per direct customer would be approx £190 million. Never going to happen.
It was earlier in this thread where the source was someone on Facebook got compensated without evidence. I think you know what that means about the legitimate source of news!
on 07-12-2018 12:17
Hi everyone, I've just added our latest updates in the OP:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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on 07-12-2018 12:21
07-12-2018 12:26 - edited 07-12-2018 12:28
Hi all. After all the news coverage about this yesterday, are you all still blaming O2 for this? It was not O2's issue and they have been working as hard as they can to fix this with Ericsson since it first occurred yesterday morning. Services are pretty much back to normal, but for those who are not, just report to customer service.
Again, this is an user community forum, not customer service. There is no point only complaining here as nothing can be done by anybody on here.
It is absolutely o2 issue. I couldn’t give 2 craps about what caused it, my contract is with o2 not Ericsson.
In addition to all those saying it’s only 60p potential compensation/goodwill for loss of service, yes to the individual, it certainly isn’t x32 million users to o2. Everyone should complain and make them pay... that’s only thing that will impact them for this shambles. Then donate the money to charity... win win. 🖕o2.... ##thatisal
Yes, and as has been mentioned countless times in this thread, your contract clearly states that 100% up time cannot be guaranteed.
So if you can't accept that, don't agree to the contract.
I'm not defending O2, but these things happen unfortunately, and ranting and raving on here and posting abusive words/symbols isn't going to help at all is it?
This is an O2 user community forum, NOT customer service. If you want to be abusive, call customer service and air your grievances to them.
on 07-12-2018 12:28
I mentioned this earlier, but google "o2 outage 2012" and you'll find the result was something like £10 off your bill. Don't expect anything else or more unless you can prove to them you were out of pocket in writing or have an SLA stating otherwise.
on 07-12-2018 12:30
on 07-12-2018 12:31
The latest information states that 3G and 4G are now up and running. That is not the case for me - I cannot access the internet, send or receive emails or telephone calls. My phone can only be used for emergency calls, everything else is 'not connected to network'. My mobile is a point of contact for all family and friends and especially for my seriously ill husband. Please advise by email (which I can access via my home computer) when this problem is likely to be sorted.