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Level 36: Perceptive
Posts: 1,768
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

I would never recommend sending texts to your own number from your own number that can cause a loop, that will cause issues.

I would report these issues to customer services, as they seem to only be affecting PAYG users, and the PAYG SMSC

Just so all you people know customer services dont monitor these forums so you will need to report via Live Chat or Phone..

And please dont take it out on the staff on the phones or live chat they are only doing there job and dont deserve to be abused by customers, and I hope o2 have a zero tolerance policy against customers who abuse there staff
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 53
Topics: 3
Registered: ‎22-03-2015

Re: O2 Network Issues - 6th December 2018

[ Edited ]

I do not have the same phone number on both phones!

2 completely separate numbers.

Thanks anyway & I'm not abusive.

Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: O2 Network Issues - 6th December 2018

Strange - I have just sent a message from my personal phone (LG v30 on o2) to my work phone (Sony L1 on Voda) and it went through fine.
Then replied and it also went through no problems.
I rebooted this morning just in case (was ~6am) and have had signal with data when not on WiFi...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 36: Perceptive
Posts: 1,768
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

I was talking to the people who are sending to themselves on the same device :-)
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 53
Topics: 3
Registered: ‎22-03-2015

Re: O2 Network Issues - 6th December 2018

 


@madasaf1sh wrote:
I was talking to the people who are sending to themselves on the same device :-)

Aaah right sorry.worried

Level 1: Joiner
Posts: 6
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

I would report these issues to customer services, as they seem to only be affecting PAYG users, and the PAYG SMSC

 

I would if I could but unable to get through...

Posts: 53
Topics: 3
Registered: ‎22-03-2015

Re: O2 Network Issues - 6th December 2018


@gmarkj wrote:
Strange - I have just sent a message from my personal phone (LG v30 on o2) to my work phone (Sony L1 on Voda) and it went through fine.
Then replied and it also went through no problems.
I rebooted this morning just in case (was ~6am) and have had signal with data when not on WiFi...

How strange! Not so for me. Thanks for info. I will try again to get on the support chat helpline.

Level 1: Joiner
Posts: 5
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Texts still not sending properly and been charges for data not used I'm going in town to change my network provider this is a joke
Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: O2 Network Issues - 6th December 2018

A large number of the issues are also being reported on here by tesco customers.
They need to be reporting the problem to tesco, not o2...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 8
Registered: ‎03-10-2013

Re: O2 Network Issues - 6th December 2018

I have just tested my text messaging by texting my mother's handset also (she is also an o2 customer), and texts are still failing to send (but are going through) both on my handset and hers. I have rebooted my handset for what feels like the 20th time, have switched down to 3g, put my phone to airplane mode, waited 10 minutes as suggested, then back to 4g, and still getting messages failed.